Privacy Policy – Citi Dental
1. Introduction
Citi Dental ("we," "the clinic") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our website www.citidental.vn and our services.
By using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Information
- Contact details: Full name, phone number, email address, physical address
- Medical information: Medical history, oral health condition, treatment records
- Identification information: ID card/passport number, date of birth, gender
- Payment information: Credit card details, payment methods (encrypted)
2.2 Technical Information
- Cookies and tracking: IP address, browser type, device used
- Google Analytics: Browsing behavior, visit duration, pages viewed
- Log files: Access times, requested URLs, response codes
2.3 Voluntarily Provided Information
- Feedback and reviews: Opinions on services, quality ratings
- Newsletter subscriptions: Marketing emails, promotional updates
3. Purpose of Data Usage
3.1 Providing Dental Services
- Planning dental care and treatment
- Tracking treatment progress and appointments
- Providing consultations and customer support
- Maintaining medical records in compliance with legal requirements
3.2 Service Improvement
- Analyzing user behavior to improve the website
- Conducting market research and developing new services
- Evaluating marketing performance
3.3 Communication and Marketing
- Sending appointment notifications and reminders
- Informing about new services and promotions
- Sending newsletters and health education content
4. Information Sharing
4.1 Sharing Scenarios
- Medical partners: Laboratories, specialists (when necessary)
- Service providers: Google Analytics, payment systems, email marketing platforms
- Legal requirements: Government authorities as required by law
4.2 Confidentiality Commitment
- We DO NOT sell, rent, or trade personal information with third parties
- All sharing is subject to strict confidentiality agreements
- Only the minimum necessary information is disclosed
5. Information Security
5.1 Technical Measures
- SSL encryption: Protecting transmitted data
- Firewalls and antivirus software: Preventing unauthorized access
- Regular backups: Ensuring data safety
- Access control: Authorized personnel only
5.2 Administrative Measures
- Staff training on data privacy and security
- Strict procedures for data handling and storage
- Regular security audits and system updates
6. Customer Rights
6.1 Right to Access and Rectification
- Request access to stored personal information
- Correct or update inaccurate data
- Request copies of medical records
6.2 Right to Erasure and Restriction
- Request deletion of personal data (excluding legally required medical records)
- Opt out of marketing emails
- Restrict data processing for marketing purposes
6.3 Right to Lodge a Complaint
- File a complaint regarding personal data processing
- Contact the personal data protection authority
7. Cookies and Tracking
7.1 Types of Cookies Used
- Essential cookies: Ensure website functionality
- Analytics cookies: Google Analytics to understand user behavior
- Marketing cookies: Display relevant advertisements
7.2 Cookie Management
- You may disable cookies in your browser settings
- Certain website features may be affected when cookies are disabled
- Cookies are automatically deleted after the set retention period
8. Data Retention
8.1 Retention Periods
- Medical records: 15 years as required by the Ministry of Health
- Contact information: 3 years after the last interaction
- Website data: 2 years for analytical purposes
8.2 Storage Locations
- Servers in Vietnam with high security standards
- Backups stored in ISO 27001-certified data centers
- Compliance with domestic data storage regulations
9. Children’s Privacy
- We do not knowingly collect information from children under 16 years old
- Children’s information is only collected with parental consent
- Parents have the right to request deletion of their child’s information
10. Policy Updates
- This policy may be updated to comply with new legal requirements
- Any changes will be announced on our website
- The updated version will take effect 30 days after the announcement
11. Contact Us
If you have any questions about this Privacy Policy, please contact:
Citi Dental
Address 71 Nguyễn Thị Minh Khai, Đà Nẵng
Phone 0934.908.090
Email citidental.vn@gmail.com
Website www.citidental.vn